We are here to help
Papelia Support
Tell us what happened and we will help you get back to your notebook.
Support: [email protected]
Before writing
- Close and reopen Papelia.
- Check your connection if the problem affects sign-in, sync or an ad reward.
- Install the latest available version.
- Never send passwords, sign-in tokens or advertising identifiers.
What to include
- Your device model and operating-system version.
- Papelia version and build number from the settings screen.
- The level, difficulty or daily puzzle involved.
- A short description and, if useful, a screenshot.
Progress and accounts
Your open puzzle and preferences stay on the device. Optional sync protects completed levels and daily results, your streak, hints and stamps. If you cannot see synced progress, use the same Apple or Google provider as before and allow the app a moment to connect.
Privacy or account deletion
Use the privacy controls and account section inside Papelia. If you cannot access the app, email us and we will explain the verification steps.